Dispatch Information

At StanleyLynch, we understand that receiving your order promptly and in perfect condition is essential. We have developed a comprehensive dispatch system that ensures your creative mugs reach you safely, whether you are across town or across the globe. Our logistics network spans multiple continents, allowing us to deliver to customers in over 25 countries with efficiency and reliability.

Processing Times

All orders placed through our website are processed within 24 to 48 business hours. This processing period includes order verification, quality inspection of your selected items, secure packaging, and preparation for shipment. Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons such as holidays or promotional periods, processing times may extend slightly due to increased order volumes. We recommend placing orders early during these times to ensure timely delivery. You will receive an email confirmation once your order has been processed and is ready for dispatch.

Shipping Methods & Timeframes

We offer several shipping options to meet your needs:

Standard Shipping (5-10 Business Days): Our most economical option, standard shipping delivers your order within 5 to 10 business days for domestic orders. International standard shipping typically takes 10 to 20 business days depending on the destination country and customs processing times.

Express Shipping (2-3 Business Days): For customers who need their orders quickly, our express shipping option delivers within 2 to 3 business days domestically. International express shipping reduces delivery time to 5 to 8 business days. This service includes priority handling and expedited customs clearance where available.

Free Shipping: We are pleased to offer complimentary standard shipping on all orders over $100. This applies automatically at checkout for qualifying orders. Free shipping orders receive the same careful handling and tracking capabilities as paid shipping options.

Shipping Rates

Our shipping rates are calculated based on the destination, weight of your order, and selected shipping method. Domestic standard shipping starts at $15 for orders under $100. Express shipping rates vary by destination and are displayed at checkout before you complete your purchase.

International shipping rates are determined by destination country and package weight. All applicable customs duties, taxes, and import fees are the responsibility of the recipient and are not included in our shipping charges. We recommend contacting your local customs office for information about potential charges before placing international orders.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.

Tracking information typically becomes active within 24 hours of dispatch. Please note that tracking updates may be limited in certain countries or during international transit when packages are being processed through customs.

Packaging Standards

We take great care in packaging your mugs to ensure they arrive in perfect condition. Each item is individually wrapped in protective materials and secured within sturdy boxes designed specifically for ceramic products. Our packaging materials are eco-friendly and recyclable wherever possible.

For orders containing multiple items, we use strategic packing techniques to prevent movement during transit. Fragile stickers and handling instructions are clearly marked on all packages to alert carriers to the delicate nature of the contents.

Delivery Address Requirements

Please ensure that your delivery address is complete and accurate when placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect address information. If you need to change your delivery address after placing an order, please contact our customer service team immediately. Address changes can only be made before the order has been dispatched.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to locate lost packages or process claims for damaged items. Please retain all packaging materials and damaged items for inspection if a claim needs to be filed.

For damaged items, we may request photographs to assess the damage and determine the appropriate resolution, which may include replacement of the item or a refund.

Contact Us

If you have any questions about shipping, need to inquire about a specific delivery, or require assistance with tracking your order, please contact our customer service team at assistanceconnect@stanleylynch.com. We are committed to ensuring your order reaches you safely and are here to help with any shipping concerns.