Get In Touch
We love hearing from our customers and community. Whether you have a question about an order, need help choosing the perfect mug, want to collaborate, or simply want to share how you are enjoying your StanleyLynch products, we are here and ready to help. Your feedback, stories, and ideas inspire us to keep creating and improving.
Customer Support
Our dedicated customer support team is available to assist you with any questions or concerns you may have. From order inquiries and shipping questions to product information and returns, we are committed to providing prompt, helpful, and friendly service.
Email: assistanceconnect@stanleylynch.com
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please include "URGENT" in your subject line, and we will prioritize your request.
Business Hours
Our customer service team is available during the following hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
During peak seasons and holidays, our hours may be extended to ensure we can assist all our customers promptly. Any changes to our hours will be posted on our website and social media channels.
Frequently Asked Questions
Before reaching out, you may find quick answers to common questions in our comprehensive FAQ section. We have compiled answers to the most frequently asked questions about shipping, returns, product care, and more to help you get the information you need quickly.
Wholesale & Partnership Inquiries
Are you interested in carrying StanleyLynch products in your retail store, hotel, or restaurant? We partner with select retailers and hospitality businesses who share our commitment to quality and design excellence.
For wholesale inquiries, please email us at assistanceconnect@stanleylynch.com with the subject line "Wholesale Inquiry" and include information about your business, location, and the products you are interested in. Our wholesale team will get back to you within 2-3 business days.
Press & Media
Members of the press and media can reach us at assistanceconnect@stanleylynch.com with the subject line "Press Inquiry." We are happy to provide high-resolution images, product samples, and additional information about our brand and collections.
Collaborations & Design Submissions
We are always on the lookout for talented artists, designers, and craftspeople to collaborate with. If you have a design concept or artistic vision that you think would be a perfect fit for StanleyLynch, we would love to hear from you.
Please send your portfolio or design proposals to assistanceconnect@stanleylynch.com with the subject line "Design Submission." Include a brief introduction about yourself, your design philosophy, and any relevant experience or previous work.
Connect With Us
Stay connected with StanleyLynch and join our community of design enthusiasts:
Instagram: Share your StanleyLynch moments with us using @stanleylynch and #StanleyLynchMoments. We love seeing how you style and enjoy your mugs.
Newsletter: Subscribe to our newsletter for exclusive previews of new collections, special promotions, design inspiration, and behind-the-scenes content from our studio.
Visit Our Showroom
Experience StanleyLynch products in person. We partner with select retail locations where you can browse our complete collection, get styling advice, and discover the perfect pieces for your home or as gifts.
For information about retail partners and showroom locations near you, please contact us at assistanceconnect@stanleylynch.com.
We Are Here to Help
At StanleyLynch, we believe that exceptional customer service is just as important as exceptional products. Whether you are making your first purchase or are a longtime collector, we are committed to ensuring your experience with us is nothing short of excellent.
Do not hesitate to reach out—we are here to help and look forward to connecting with you.